Our products do not have an expiration date. However, there is a shelf life after opening the product. Each product packaging has an icon (illustrating an open jar) that indicates the shelf life after opening, expressed in months.

The safety of our consumers is a top priority. In accordance with European legislation, each of our products undergoes an evaluation by a toxicologist before being placed on the market. Product safety assessment is based on the following analyses: - the safety assessment of raw materials and finished products, - Eye and skin irritation tests carried out by independent toxicologists, - Efficacy tests on finished products.

No, we do not test products on animals, regardless of the product's development stage.

You will find the details of our ingredients on the product sheet(s) of the product(s) consulted

We design hair products based on natural ingredients extracted from plants and essential oils.

Our products are not subject to any specific restrictions. However, as the majority of our products contain essential oils, you should always consult your doctor for any questions or concerns.

By subscribing to our newsletter and leaving us one or more reviews on our products.

Unfortunately, we are unable to send you any samples.

You will find all usage instructions on our product page as well as on the label of our bottle or box.

Our ampoules are vacuum-sealed and therefore have a shelf life of 36 months.

Clinerience products are available in our online shop and in all Clinique du Cheveu institutes. To find the nearest points of sale, please visit our addresses page.

To discover the nature of your hair and scalp, you can complete our online hair diagnosis, or you can make an appointment at a Hair Clinic for a more comprehensive consultation.

We invite you to make an appointment directly with the institute concerned; you will find the contact details on our "our addresses" page

We are sorry that you are experiencing an issue with one of our products. Please contact our customer service directly on the "Contact Us" page.

An order confirmation will appear in the final step of your checkout process. Shortly after, you will receive a confirmation email with an order number and a summary of the order.

Once you have placed an order, you can check its status at any time under My Account Profile. To view your order history, go to My Account Profile, then Order History.

Once you place an order, you will receive a shipping confirmation email with your order tracking information.

After placing an order, you will receive a shipping confirmation email with your order tracking information. You can also call Customer Service for assistance in tracking your order.

Our delivery times via Colissimo are approximately 3 to 5 business days.

We do not deliver to Morocco, but we have an institute at Clinique du cheveu in Casablanca where you can purchase our products.

Yes, we deliver to London, but unfortunately we don't have an institute in London yet.

We ship 4 times a week, and deliveries typically take 3 to 5 business days within mainland France.

We deliver to Luxembourg, you just need to select the flag of the country concerned at the top of our site.

We deliver to the United States, delivery times are a little longer.

Internationally, our delivery times are a little longer.

We do not deliver to French overseas departments and territories; however, you can find Clinique du cheveu institutes in Martinique, Guadeloupe, Saint-Barthélemy and Reunion Island under the "our addresses" tab to purchase our products.

Clinerience currently ships its products to Europe and the United States.

We accept payments by Carte Bleue or Pay.

If you have agreed to receive communications from Clinerience, your personal data will be kept for 3 years from your last contact. To find out about your rights, please consult our Privacy Policy.

You must use the password generator and check your email address. You must also check your spam folder.

You must leave a review on the product page of the selected item (add a review) to receive a promotional code.